KPL Performance
Gretton Grange Farm, Gretton, Gloucestershire
Website: www.kplperformance.co.uk

When you book an appointment or complete an online form, we may collect:

• Your name

• Email address

• Phone number

• Health or medical history (if relevant to treatment or class safety)

• Emergency contact details

• Payment status (via Wix Payments – no card details are stored by us)​

We collect data through:

• Wix Booking Systems

• Email enquiries

• In-person during your session (with consent)

All forms are securely processed via Wix Bookings.

We collect and store your data in order to:

• Deliver safe and effective therapy or Pilates instruction

• Communicate with you about bookings or changes

• Send reminders or follow-up emails (you can opt out)

• Maintain client records in line with insurance and professional obligations

• Comply with legal and insurance requirements

We do not use your data for marketing unless you have explicitly opted in.

Under the UK GDPR, the lawful bases we rely on are:

• Consent – you have given clear permission for us to process your personal data

• Contract – processing is necessary for us to deliver the services you have requested

• Legal obligation – we are required to keep certain records for insurance or tax purposes

• Vital interests – in case of emergency or safeguarding concerns

Your data is securely stored in:

• Wix Bookings (HIPAA-compliant & GDPR-aligned system)

• Our email system (for communications)

• Paper notes (if applicable), kept securely and only accessible by the practitioner

We retain your records for 7 years after your last session, in line with professional and legal guidelines. After this time, they will be securely deleted or destroyed.

We will never sell or share your information with third parties for marketing.

Your information may only be shared:

• With your consent (e.g., referral to another healthcare provider)

• If required by law (e.g., safeguarding, court orders)

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate information

• Request that we delete your data (unless we are legally required to keep it)

• Withdraw your consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

For any requests, email: [Your Email Address]

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We may update this policy from time to time. The latest version will always be available on our website.